ZhanSong Industrial Co. LTD
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FAQ
1.How long and how can I get quotation from your company?
We will reply you in two hours if getting detailed information during working days.
In order to quote you as soon as possible, please provide us the following information together with your inquiry.
1). Detailed drawings (CAD/PDF/DWG/IGS/STEP/JPG)
2). Materials required
3). Surface treatment
4). Quantity (per order/per month/annual)
5). Any special demands or requirements, such as packing, labels,delivery,etc.
2.Can I get samples for testing?
We can offer free samples for small parts, but for big and high-value products, samples will be charged.
3.How about the payment terms?
For new customers, we prefer to use T/T in advance. We can accept L/C, D/P for old customers.
4.If I need urgent delivery, can you help?
Of course! “Customer first” is our company philosophy. You need to tell us the delivery time when placing the order, and we will do our best to adjust the production schedule.
5.How about the transportation?
You can choose any mode of transportation you need, sea delivery, air delivery or express delivery.
6.How about the quality guarantee?
We will make 100% inspection before packing and delivery and make sure the products 100% meet your requirements . If there is any problems during using, please tell us anytime, we will reply you in time
7.Can we sign NDA?
Sure. We never divulge any customer’s information to anyone else.
